Course curriculum

  • 1

    Getting Started

    • Welcome to the Team!

    • Learn About Us

    • Download Filemaker

    • Connecting to Filemaker

    • Download Slack

    • Download Skype

    • Download Mobile Apps

    • Download the Wushu Central App on your Mobile Device

    • Save Bookmarks

    • Useful Links
  • 2

    Leads & Appointments

    • Concierge Daily Checklist

    • Daily Appointment Confirmations

    • Nurturing Internet Leads

    • Martial Arts Class Inquiry Script

    • Summer Camp Inquiry Script

    • Answering the Phone and Messages

    • How to Succeed in Telephone Interviews

    • Common Responses

    • Leads from Other Sources

    • Nurturing Event Leads

    • Booking Appointments for Grow Pro Leads

    • Booking Appointments for Non Grow Pro Leads

    • Confirming Appointments Self-Scheduled by Leads

    • How to NOT Enroll New Students

    • What to Do When You Receive a Referral Email
  • 3

    Daily Tasks

    • Processing a New Birthday Party order

    • Resolving Past Due Bills

    • Posting on Social Media

    • Happy Birthday Wishes

    • How to Update Photos on Google Business
  • 4

    Customer Service

    • Processing Cancellations

    • Processing Freezes

    • Processing Refunds

    • Using the MyStudio Point of Sale

    • Upgrading a Monthly Membership

    • Upgrading a Paid-in-Full Membership

    • How to Send a Customer Their Payment History

    • How to Send a Customized Receipt

    • Changing Billing Dates

    • Changing an Event Registration to a Different Date

    • How to Cancel an Event Registration

    • Offering a Scholarship

    • Upgrading Memberships

    • How to Set a Student's Primary Credit Card

    • How to Get a Purchase Link in Mystudio

    • How to Enroll a Student if the App Isn't Working

    • Troubleshooting: "The phone number belongs to another buyer"

    • Applying Non-Mystudio Payments

    • Dealing with Customers Not Wanting to Abide by 30-Day Notice
  • 5

    Summer Camp Leads

    • Summer Camp Policies

    • Summer Camp Leads

    • Summer Camp Phone Sales System
  • 6

    Success Tips

    • Writing Professional Emails

    • Using Work Email

    • Shorthand Terms

    • Text Message Shortcuts

    • How to Handle Disgruntled Customers