Wushuversity

Welcome to the Team!

Learn About Us

Download Filemaker

Connecting to Filemaker

Download Slack

Download Mobile Apps

Download the Spark Member app on your Mobile Device

Save Bookmarks

Useful Links

Concierge Daily Checklist

Daily Appointment Confirmations

Nurturing Internet Leads

Martial Arts Class Inquiry Script

Answering the Phone and Messages

How to Succeed in Telephone Interviews

Common Responses

Leads from Other Sources

Nurturing Event Leads

Booking Appointments for Grow Pro Leads

Booking Appointments for Non Grow Pro Leads

Confirming Appointments Self-Scheduled by Leads

How to NOT Enroll New Students

What to Do When You Receive a Referral Email

Processing a New Birthday Party order

Resolving Past Due Bills

Posting Videos on Social Media

How to Update Photos on Google Business

Posting Announcements on Facebook

Sending a Push Notification

Resolving Chargebacks

Ordering Supplies in Amazon

Processing Cancellations

Processing Freezes

Processing Refunds

Upgrading a Monthly Membership

Upgrading a Paid-in-Full Membership

How to Send a Customer Their Payment History

How to Send a Customized Receipt

Changing Billing Dates

How to Cancel an Event Registration

Applying Non-Spark Payments

Dealing with Customers Not Wanting to Abide by 30-Day Notice

About Third Party Payers

Third Party Payers Flyer

How to Update Schedules

Onboarding Leadership Team

Responding to a Google/Yelp Review

Disputing a Negative Review

Legacy Curriculum Videos

Writing Professional Emails

Using Work Email

Shorthand Terms

Text Message Shortcuts

How to Handle Disgruntled Customers

Step 1: Add Employee to Wushuversity

Step 2: Add Employee to Direct Mail

Step 3: Add Employee to Calendar

Step 4: Send Welcome Email

Step 5: Ordering Background Checks