Course curriculum

    1. Welcome to the Team!

    2. Learn About Us

    3. Download Filemaker

    4. Connecting to Filemaker

    5. Download Slack

    6. Download Mobile Apps

    7. Download the Wushu Central App on your Mobile Device

    8. Save Bookmarks

    9. Useful Links

    1. Concierge Daily Checklist

    2. Daily Appointment Confirmations

    3. Nurturing Internet Leads

    4. Martial Arts Class Inquiry Script

    5. Summer Camp Inquiry Script

    6. Answering the Phone and Messages

    7. How to Succeed in Telephone Interviews

    8. Common Responses

    9. Leads from Other Sources

    10. Nurturing Event Leads

    11. Booking Appointments for Grow Pro Leads

    12. Booking Appointments for Non Grow Pro Leads

    13. Confirming Appointments Self-Scheduled by Leads

    14. How to NOT Enroll New Students

    15. What to Do When You Receive a Referral Email

    1. Processing a New Birthday Party order

    2. Resolving Past Due Bills

    3. Posting Videos on Social Media

    4. How to Update Photos on Google Business

    5. Posting Announcements on Facebook

    6. Sending a Push Notification

    1. Processing Cancellations

    2. Processing Freezes

    3. Processing Refunds

    4. Using the MyStudio Point of Sale

    5. Upgrading a Monthly Membership

    6. Upgrading a Paid-in-Full Membership

    7. How to Send a Customer Their Payment History

    8. How to Send a Customized Receipt

    9. Changing Billing Dates

    10. Changing an Event Registration to a Different Date

    11. How to Cancel an Event Registration

    12. Upgrading Memberships

    13. How to Set a Student's Primary Credit Card

    14. How to Get a Purchase Link in Mystudio

    15. How to Enroll a Student if the App Isn't Working

    16. Troubleshooting: "The phone number belongs to another buyer"

    17. Applying Non-Mystudio Payments

    18. Dealing with Customers Not Wanting to Abide by 30-Day Notice

    19. About Third Party Payers

    20. Third Party Payers Flyer

    21. How to Update Schedules

    1. Writing Professional Emails

    2. Using Work Email

    3. Shorthand Terms

    4. Text Message Shortcuts

    5. How to Handle Disgruntled Customers

    1. Step 1: Add Employee to Wushuversity

    2. Step 2: Add Employee to Direct Mail

    3. Step 3: Add Employee to Calendar

    4. Step 4: Send Welcome Email

    5. Step 5: Ordering Background Checks

About this course

  • Free
  • 67 lessons
  • 1.5 hours of video content