Wushuversity

The Career Roadmap

The Coach Survival Guide

The Stupid List

Being an "A Player"

Constant and Never-ending Improvement

Opening the Academy - San Jose Location

Opening the Academy - Palo Alto Location

Clocking In and Out

Using Work Email

Greeting Guests at the Door

Answering the Phone and Messages

Resolving Undesired Visitors

Processing Wushu Retail Orders

First Aid

Incident Reporting

Handling Disgruntled Customers

Emergency Evacuation

Lost & Found

End of Day Cleaning

Useful Links

Mileage Reimbursement

Writing Professional Emails

Closing the Academy - San Jose Location

Closing the Academy - Palo Alto Location

Applying a Credit in Spark

In-Person Concierge Daily Checklist

Remote Concierge Daily Checklist

Daily Appointment Confirmations

Nurturing Internet Leads

Leads from Other Sources

What to Do When You Receive a Referral Email

How to Succeed in Telephone Interviews

Martial Arts Class Inquiry Script

Summer Camp Inquiry Script

Common Responses

Booking Appointments

Using the MyStudio Point of Sale

Confirming Event Sign Ups

Nurturing Event Leads

Shipping Orders

Happy Birthday Wishes

Resolving Past Due Bills

Processing Cancellations

Processing Freezes

Processing Refunds

Merchandise Refunds & Exchanges

Processing Online Belt Test Reports

Requesting Reviews

Upgrading a Monthly Membership

Upgrading a Paid-in-Full Membership

Changing Billing Dates

COVID-19 Reporting and Notification

Text Message Shortcuts

Shorthand Terms

Inventory Controller Overview

Vendors

How to Send a Customer Their Payment History

How to Send a Customized Receipt

How to Set a Student's Primary Credit Card

How to Cancel an Event Registration

Changing an Event Registration to a Different Date

How to Enroll a Student if the App Isn't Working

Confirming Appointments Self-Scheduled by Leads

How to Update Photos on Google Business

How to Request Reviews After Belt Testing

How to NOT Enroll New Students

Intro Lesson Overview

Sales Training Worksheets

Sales Scripts

Trial Lessons

Membership Discount Codes

Overcoming Objections

Overcoming Objections Part 2

Referrals

Oops, I Missed the Sale

Enrolling Via The Wushu Central App

Enrolling Via the iPad Kiosk

Circumstance: New Enrollment Forgot to Enter Discount Code

Circumstance: Experienced Wushu Student Joins

Processing Enrollments

Upgrading Memberships

How to Enroll a Student if the App Isn't Working Part 1

How to Enroll a Student if the App Isn't Working Part 2

Offering a Scholarship

Troubleshooting: "The phone number belongs to another buyer"

How to Enroll a Student if the Discount Code Isn't Working

Before In-Person Classes Begin

Before Online Classes Begin

After In-Person Classes End

After Online Classes End

Making a Student's First Day Awesome

Helping an Anxious Child

Enforcing Discipline

Correcting Forms with the 12 Great Form Attributes

Teaching with the Socratic Method

Giving Feedback to Parents

Using Physical Touch

Demonstrate, Explain, Correct, Repeat

Praise, Correct, Praise

Zero Down Time

Disguising Repetition

Positive Verbal Communication

Private Lessons

Positive vs. Negative Pre-Framing

That's What I Like About You

Director Responsibilities

Director Daily Checklist

New Team Member Orientation

I-9 Verification

Instructor Training Schedule

Schedule Change Requests

Membership Location Transfers

Inviting Students to Instructor Training Experience

Key Distribution

Facility Repairs and Maintenance

Employee Disciplinary Process

Issuing Verbal Warnings

Termination Meetings

Setting up the Next Belt Testing in Mystudio

Getting Google Reviews

Certificate Printing

Summer Camp Policies

Daily Activites

Coaching Responsibilities

Director Responsibilities

First Day Announcements Example

Educational Lessons

First Day Certificate

Summer Camp Policies

Daily Activites

Coaching Responsibilities

Summer Camp Policies

Summer Camp Leads

Summer Camp Phone Sales System

Joey Coleman - The First 100 Days

How to Handle Disgruntled Customers

Introducing the 10 Laws of Instruction

Law 1 - CONNECT

Law 2 - EDUTAINMENT

Law 3 - PURPOSE

Law 4 - FUN & MEASURABLE DRILLS

Law 5 - PROPER RULES

Law 6 - PROPER POWER

Law 7 - EFFECTIVE TEAM

Law 8 - PROMPT

Law 9 - NURTURE

Law 10 - HIGH NOTE

10 Laws of Instruction Quiz

Introduction to SKILLZ

Teaching SKILLZ - Introduction

Teaching SKILLZ 1 - HEALTHY COMPETITION

Teaching SKILLZ 2 - CHOICES

Teaching SKILLZ 3 - RE-DIRECTION

Teaching SKILLZ 4 - TRICKERY

Teaching SKILLZ 5 - UP THE REP

Teaching SKILLZ 6 - NEUROBICS

Teaching SKILLZ 7 - INTRINSIC MOTIVATION

Teaching SKILLZ 8 - EXTRINSIC MOTIVATION

Teaching SKILLZ Quiz

Understanding the Stages of Development

Melody Johnson Stages of Development 40-Minute Presentation

Stages of Development

Overview of 3 and 4-Year Olds

3 and 4-Year Olds - Physically

3 and 4-Year Olds - Intellectually

3 and 4-Year Olds - Emotionally

3 and 4-Year Olds - Socially

Overview of 5 and 6-Year Olds

5 and 6-Year Olds - Physically

5 and 6-Year Olds - Intellectually

5 and 6-Year Olds - Emotionally

5 and 6-Year Olds - Socially

Overview of 7-9-Year Olds

7 to 9-Year Olds - Physically

7 to 9-Year Olds - Intellectually

7 to 9-Year Olds - Emotionally

7 to 9-Year Olds - Socially

Overview of 10 to 14-Year Olds

10 to 14-Year Olds - Physically

10 to 14-Year Olds - Intellectually

10 to 14-Year Olds - Emotionally

10 to 14-Year Olds - Socially

Orientation to Kung Fu Yoga

Kung Fu Yoga Manual

Section 1: Warm Up

Section 2: Standing Stretch

Section 3: Standing Strength

Section 4: Balance

Section 5: Sun & Moon Salutations

Section 6: Core, Side, and Arm Strength

Section 7: Backbend and Back Strength

Section 8: Twist and Hip Opening

Section 9: Seated and Supine Stretch

Bully Defense Introduction

Bully Presentation Part 1

Bully Presentation Part 2

Bully Presentation Part 3

Bully Presentation Part 4

Bully Presentation Part 5

Bully Presentation Part 6

Bully Presentation Part 7

Bully Presentation Part 8

The Yes I Can Speech Video

Yes I Can Documents

Giveaways

Introduction to the Wushu Central Birthday Party

Birthday Party Onboarding (Concierge)

Birthday Party Preparation (Director)

Birthday Party Procedure (Lead, Assistant, Office)

Birthday Party Follow Up (Admin)

B90Z Birthday System Video

Birthday Party Files

Introduction to the White Belt Success Workshop

Sizzle Time

Class for Younger Kids

Class for Older Kids

Class for Adults

Presentation for Parents

High Performance Team Demo

Food & Socializing

Inviting Students to the High Performance Team

Overview of Monster Hunt

Designing Your Monster Hunt

Promoting Monster Hunt

Recruiting Volunteers for Monster Hunt

Monster Hunt Supplies

Day Of: Dungeon Master Handbook

Day of: Gate Keeper Handbook

Day of: Boss Monster Handbook

Day of: Guide Handbook

Module 1.1 Universal Laws of Communication

Module 1.2 The Golden Rule

Module 1.3 Visual & Vocal Image

Module 2.0 The Reveal

Module 2.1.0 Rate of Speech

Module 2.1.1 Rate of Speech Support Video 1 - Accents

Module 2.1.2 Rate of Speech Support Video 2 - Transitions = Engagement

Module 2.1.3 Rate of Speech Support Video 3 - Default Rate = Less

Module 2.2.0 Volume

Module 2.2.1 Volume Support Video 1 - Low Default Volume Example

Module 2.2.2 Volume Support Video 2 - Transformation With A Small Change

Module 2.2.3 Volume Support Video 3 - The Power of Variety in Action

Module 2.2.4 Q&A Energising Your Sentences

Module 2.3.0 Pitch & Melody

Module 2.3.1 Pitch & Melody Support Video - An Amazing Exercise to Increase Vocal Variety

Module 2.3.2 Pitch & Melody Support Video - Transformation Example

Module 2.3.3 Pitch & Melody Support Video - Variety Example

Module 2.1.2 Rate of Speech Support Video 2 - Transitions = Engagement

Straight Sword Flowers

Straight Sword Reverse Flowers

Straight Sword Stab

Straight Sword Clouds

Straight Sword Reverse Clouds

Straight Sword Upper Cuts

Straight Sword Point

Straight Sword Parry

Straight Sword Circle

Straight Sword Sword Toss

3rd Compulsory Straight Sword Section 1

3rd Compulsory Straight Sword Section 2

3rd Compulsory Straight Sword Section 3

3rd Compulsory Straight Sword Section 4

3rd Compulsory Broad Sword Section 1

3rd Compulsory Broad Sword Section 2

3rd Compulsory Broad Sword Section 3

3rd Compulsory Broad Sword Section 4

3rd Compulsory Staff Section 1

3rd Compulsory Staff Section 2

3rd Compulsory Staff Section 3

3rd Compulsory Staff Section 4

Fist, Palm, and Hook

Five Stance Form Instructor Tutorial

Five Stance Form Self Defense Tutorial

Continuous Step Form Instructor Tutorial

Continuous Step Self Defense Tutorial

Multiple Kicks Form Instructor Tutorial

Multiple Kicks Self Defense Tutorial

Long Fist 1 Instructor Tutorial

Long Fist 1 Self Defense Tutorial

Long Fist 2 Instructor Tutorial

Long Fist 2 Self Defense Tutorial

Long Fist 3 Instructor Tutorial

Long Fist 3 Self Defense Tutorial

Long Fist 4 Instructor Tutorial

Long Fist 4 Self Defense Tutorial

Southern Fist 1 Instructor Tutorial

Southern Fist 2 Instructor Tutorial

Southern Fist 3 Instructor Tutorial

Southern Fist 4 Instructor Tutorial

Staff 1 Instructor Tutorial

Staff 2 Instructor Tutorial

Broad Sword 1 Slow Mo

Broad Sword 2 Slow Mo

Test PDF