Wushu University

Welcome to Wushu University: Wushu Central Martial Arts Academy's Team Member training course!

Course curriculum

1. Welcome to the Wushu Central Team
2. Our Mission
3. Our Beliefs
4. Our Big Picture Vision
5. Wushu Central Organizational Chart & Staff Directory
6. Employee Handbook
7. Adding Your Work Email To Your Phone And Other Devices
8. Getting to Know You
9. Sexual Harassment Prevention Training
10. California Mandated Sexual Harassment Prevention Training
11. CalSavers
12. You Did It!
1. The Career Roadmap
2. The Coach Survival Guide
3. The Stupid List
4. Being an "A Player"
5. Constant and Never-ending Improvement
1. Opening the Academy - San Jose Location
2. Opening the Academy - Palo Alto Location
3. Clocking In and Out
4. Using Work Email
5. Greeting Guests at the Door
6. Answering the Phone and Messages
7. Resolving Undesired Visitors
8. Processing Wushu Retail Orders
9. First Aid
10. Incident Reporting
11. Handling Disgruntled Customers
12. Emergency Evacuation
13. Lost & Found
14. End of Day Cleaning
15. Useful Links
16. Mileage Reimbursement
17. Writing Professional Emails
18. Closing the Academy - San Jose Location
19. Closing the Academy - Palo Alto Location
20. Applying a Credit in Spark
1. In-Person Concierge Daily Checklist
2. Remote Concierge Daily Checklist
3. Daily Appointment Confirmations
4. Nurturing Internet Leads
5. Leads from Other Sources
6. What to Do When You Receive a Referral Email
7. How to Succeed in Telephone Interviews
8. Martial Arts Class Inquiry Script
9. Summer Camp Inquiry Script
10. Common Responses
11. Booking Appointments
12. Using the MyStudio Point of Sale
13. Confirming Event Sign Ups
14. Nurturing Event Leads
15. Shipping Orders
16. Happy Birthday Wishes
17. Resolving Past Due Bills
18. Processing Cancellations
19. Processing Freezes
20. Processing Refunds
21. Merchandise Refunds & Exchanges
22. Processing Online Belt Test Reports
23. Requesting Reviews
24. Upgrading a Monthly Membership
25. Upgrading a Paid-in-Full Membership
26. Changing Billing Dates
27. COVID-19 Reporting and Notification
28. Text Message Shortcuts
29. Shorthand Terms
30. Inventory Controller Overview
31. Vendors
32. How to Send a Customer Their Payment History
33. How to Send a Customized Receipt
34. How to Set a Student's Primary Credit Card
35. How to Cancel an Event Registration
36. Changing an Event Registration to a Different Date
37. How to Enroll a Student if the App Isn't Working
38. Confirming Appointments Self-Scheduled by Leads
39. How to Update Photos on Google Business
40. How to Request Reviews After Belt Testing
41. How to NOT Enroll New Students
1. Intro Lesson Overview
2. Sales Training Worksheets
3. Sales Scripts
4. Trial Lessons
5. Membership Discount Codes
6. Overcoming Objections
7. Overcoming Objections Part 2
8. Referrals
9. Oops, I Missed the Sale
10. Enrolling Via The Wushu Central App
11. Enrolling Via the iPad Kiosk
12. Circumstance: New Enrollment Forgot to Enter Discount Code
13. Circumstance: Experienced Wushu Student Joins
14. Processing Enrollments
15. Upgrading Memberships
16. How to Enroll a Student if the App Isn't Working Part 1
17. How to Enroll a Student if the App Isn't Working Part 2
18. Offering a Scholarship
19. Troubleshooting: "The phone number belongs to another buyer"
20. How to Enroll a Student if the Discount Code Isn't Working
1. Before In-Person Classes Begin
2. Before Online Classes Begin
3. After In-Person Classes End
4. After Online Classes End
5. Making a Student's First Day Awesome
6. Helping an Anxious Child
7. Enforcing Discipline
8. Correcting Forms with the 12 Great Form Attributes
9. Teaching with the Socratic Method
10. Giving Feedback to Parents
11. Using Physical Touch
12. Demonstrate, Explain, Correct, Repeat
13. Praise, Correct, Praise
14. Zero Down Time
15. Disguising Repetition
16. Positive Verbal Communication
17. Private Lessons
18. Positive vs. Negative Pre-Framing
19. That's What I Like About You
1. Director Responsibilities
2. Director Daily Checklist
3. New Team Member Orientation
4. I-9 Verification
5. Instructor Training Schedule
6. Schedule Change Requests
7. Membership Location Transfers
8. Inviting Students to Instructor Training Experience
9. Key Distribution
10. Facility Repairs and Maintenance
11. Employee Disciplinary Process
12. Issuing Verbal Warnings
13. Termination Meetings
14. Setting up the Next Belt Testing in Mystudio
15. Getting Google Reviews
16. Certificate Printing
1. Summer Camp Policies
2. Daily Activites
3. Coaching Responsibilities
4. Director Responsibilities
5. First Day Announcements Example
6. Educational Lessons
7. First Day Certificate
1. Summer Camp Policies
2. Daily Activites
3. Coaching Responsibilities
1. Summer Camp Policies
2. Summer Camp Leads
3. Summer Camp Phone Sales System
1. Joey Coleman - The First 100 Days
2. How to Handle Disgruntled Customers
1. Introducing the 10 Laws of Instruction
2. Law 1 - CONNECT
3. Law 2 - EDUTAINMENT
4. Law 3 - PURPOSE
5. Law 4 - FUN & MEASURABLE DRILLS
6. Law 5 - PROPER RULES
7. Law 6 - PROPER POWER
8. Law 7 - EFFECTIVE TEAM
9. Law 8 - PROMPT
10. Law 9 - NURTURE
11. Law 10 - HIGH NOTE
12. 10 Laws of Instruction Quiz
1. Introduction to SKILLZ
2. Teaching SKILLZ - Introduction
3. Teaching SKILLZ 1 - HEALTHY COMPETITION
4. Teaching SKILLZ 2 - CHOICES
5. Teaching SKILLZ 3 - RE-DIRECTION
6. Teaching SKILLZ 4 - TRICKERY
7. Teaching SKILLZ 5 - UP THE REP
8. Teaching SKILLZ 6 - NEUROBICS
9. Teaching SKILLZ 7 - INTRINSIC MOTIVATION
10. Teaching SKILLZ 8 - EXTRINSIC MOTIVATION
11. Teaching SKILLZ Quiz
1. Understanding the Stages of Development
2. Melody Johnson Stages of Development 40-Minute Presentation
3. Stages of Development
4. Overview of 3 and 4-Year Olds
5. 3 and 4-Year Olds - Physically
6. 3 and 4-Year Olds - Intellectually
7. 3 and 4-Year Olds - Emotionally
8. 3 and 4-Year Olds - Socially
9. Overview of 5 and 6-Year Olds
10. 5 and 6-Year Olds - Physically
11. 5 and 6-Year Olds - Intellectually
12. 5 and 6-Year Olds - Emotionally
13. 5 and 6-Year Olds - Socially
14. Overview of 7-9-Year Olds
15. 7 to 9-Year Olds - Physically
16. 7 to 9-Year Olds - Intellectually
17. 7 to 9-Year Olds - Emotionally
18. 7 to 9-Year Olds - Socially
19. Overview of 10 to 14-Year Olds
20. 10 to 14-Year Olds - Physically
21. 10 to 14-Year Olds - Intellectually
22. 10 to 14-Year Olds - Emotionally
23. 10 to 14-Year Olds - Socially
1. Orientation to Kung Fu Yoga
2. Kung Fu Yoga Manual
3. Section 1: Warm Up
4. Section 2: Standing Stretch
5. Section 3: Standing Strength
6. Section 4: Balance
7. Section 5: Sun & Moon Salutations
8. Section 6: Core, Side, and Arm Strength
9. Section 7: Backbend and Back Strength
10. Section 8: Twist and Hip Opening
11. Section 9: Seated and Supine Stretch
1. Bully Defense Introduction
2. Bully Presentation Part 1
3. Bully Presentation Part 2
4. Bully Presentation Part 3
5. Bully Presentation Part 4
6. Bully Presentation Part 5
7. Bully Presentation Part 6
8. Bully Presentation Part 7
9. Bully Presentation Part 8
1. The Yes I Can Speech Video
2. Yes I Can Documents
3. Giveaways
1. Introduction to the Wushu Central Birthday Party
2. Birthday Party Onboarding (Concierge)
3. Birthday Party Preparation (Director)
4. Birthday Party Procedure (Lead, Assistant, Office)
5. Birthday Party Follow Up (Admin)
6. B90Z Birthday System Video
7. Birthday Party Files
1. Introduction to the White Belt Success Workshop
2. Sizzle Time
3. Class for Younger Kids
4. Class for Older Kids
5. Class for Adults
6. Presentation for Parents
7. High Performance Team Demo
8. Food & Socializing
1. Inviting Students to the High Performance Team
1. Overview of Monster Hunt
2. Designing Your Monster Hunt
3. Promoting Monster Hunt
4. Recruiting Volunteers for Monster Hunt
5. Monster Hunt Supplies
6. Day Of: Dungeon Master Handbook
7. Day of: Gate Keeper Handbook
8. Day of: Boss Monster Handbook
9. Day of: Guide Handbook
1. Module 1.1 Universal Laws of Communication
2. Module 1.2 The Golden Rule
3. Module 1.3 Visual & Vocal Image
4. Module 2.0 The Reveal
5. Module 2.1.0 Rate of Speech
6. Module 2.1.1 Rate of Speech Support Video 1 - Accents
7. Module 2.1.2 Rate of Speech Support Video 2 - Transitions = Engagement
8. Module 2.1.3 Rate of Speech Support Video 3 - Default Rate = Less
9. Module 2.2.0 Volume
10. Module 2.2.1 Volume Support Video 1 - Low Default Volume Example
11. Module 2.2.2 Volume Support Video 2 - Transformation With A Small Change
12. Module 2.2.3 Volume Support Video 3 - The Power of Variety in Action
13. Module 2.2.4 Q&A Energising Your Sentences
14. Module 2.3.0 Pitch & Melody
15. Module 2.3.1 Pitch & Melody Support Video - An Amazing Exercise to Increase Vocal Variety
16. Module 2.3.2 Pitch & Melody Support Video - Transformation Example
17. Module 2.3.3 Pitch & Melody Support Video - Variety Example
18. Module 2.1.2 Rate of Speech Support Video 2 - Transitions = Engagement
1. Straight Sword Flowers
2. Straight Sword Reverse Flowers
3. Straight Sword Stab
4. Straight Sword Clouds
5. Straight Sword Reverse Clouds
6. Straight Sword Upper Cuts
7. Straight Sword Point
8. Straight Sword Parry
9. Straight Sword Circle
10. Straight Sword Sword Toss
1. 3rd Compulsory Straight Sword Section 1
2. 3rd Compulsory Straight Sword Section 2
3. 3rd Compulsory Straight Sword Section 3
4. 3rd Compulsory Straight Sword Section 4
1. 3rd Compulsory Broad Sword Section 1
2. 3rd Compulsory Broad Sword Section 2
3. 3rd Compulsory Broad Sword Section 3
4. 3rd Compulsory Broad Sword Section 4
1. 3rd Compulsory Staff Section 1
2. 3rd Compulsory Staff Section 2
3. 3rd Compulsory Staff Section 3
4. 3rd Compulsory Staff Section 4
1. Fist, Palm, and Hook
1. Five Stance Form Instructor Tutorial
2. Five Stance Form Self Defense Tutorial
3. Continuous Step Form Instructor Tutorial
4. Continuous Step Self Defense Tutorial
5. Multiple Kicks Form Instructor Tutorial
6. Multiple Kicks Self Defense Tutorial
1. Long Fist 1 Instructor Tutorial
2. Long Fist 1 Self Defense Tutorial
3. Long Fist 2 Instructor Tutorial
4. Long Fist 2 Self Defense Tutorial
5. Long Fist 3 Instructor Tutorial
6. Long Fist 3 Self Defense Tutorial
7. Long Fist 4 Instructor Tutorial
8. Long Fist 4 Self Defense Tutorial
9. Southern Fist 1 Instructor Tutorial
10. Southern Fist 2 Instructor Tutorial
11. Southern Fist 3 Instructor Tutorial
12. Southern Fist 4 Instructor Tutorial
13. Staff 1 Instructor Tutorial
14. Staff 2 Instructor Tutorial
15. Broad Sword 1 Slow Mo
16. Broad Sword 2 Slow Mo
17. Test PDF

About this course

Free
306 lessons
27 hours of video content

Wushu University

Course curriculum

Module 1: Pre-Employment Orientation and Requirements

Module 2: How to Succeed at Wushu Central

Module 3: General Standard Operating Procedures

Module 4: Concierge Standard Operating Procedures

Module 5: Student Enrollment Procedures

Module 6: Instructor Standard Operating Procedures

Module 7: Director Standard Operating Procedures

Module 9: Summer Camp Director Training

Module 10: Summer Camp Counselor Training

Module 11 Summer Camp Admin Training

Module 12: Customer Experience

Module A: 10 Laws of Instruction

Module B: Teaching Skillz

Module C: Stages of Development

Module D: Kung Fu Yoga

Module E: Bully Defense

Module F: The Yes I Can Speech

Birthday Parties

White Belt Success Workshop

High Performance Team

Monster Hunt

Improve Communication with Stage Academy

Instructor Curriculum: Straight Sword

Instructor Curriculum: Advanced Straight Sword

Instructor Curriculum: Advanced Broad Sword

Instructor Curriculum: Advanced Staff

Instructor Curriculum: Basics

Instructor Curriculum: Wushu Beginner

Instructor Curriculum: Wushu Intermediate

About this course